Give volunteers clear starts, useful support, manageable workloads and respectful exits.
Location
Australia
Arrangement
Remote
Commitment
3–5 hours per week
Duration
Six-month minimum
Level
Coordinator / early career
Contribution track
Build HIF
01
Role mandate
Give volunteers clear starts, useful support, manageable workloads and respectful exits.
Why this role exists now
A volunteer-powered organisation requires deliberate onboarding, communication and capacity planning rather than informal coordination.
02
Outcomes you would own
01
A current, approved workplan for the Volunteer experience contribution.
02
Clear decisions, risks and dependencies recorded where the team can use them.
03
A repeatable system or process that does not depend on one person.
04
A practical handover pack with owners, review dates and next actions.
Core responsibilities
Coordinate onboarding, role plans, check-ins and offboarding.
Maintain accurate, minimal volunteer records and training status.
Identify workload, support and role-clarity issues for escalation.
Gather volunteer feedback and support practical service improvements.
03
Your first 90 days
Days 1–30
Listen, learn and locate the work
Complete HIF induction, role boundaries and required checks.
Review the Volunteer experience brief, evidence, partners and unresolved decisions.
Agree a 90-day workplan, communication rhythm and escalation map.
Days 31–60
Build the first useful thing
Prototype the priority system, policy or operating rhythm.
Invite review early from the people who will use or be affected by the work.
Record changes, risks and decisions instead of hiding uncertainty.
Days 61–90
Deliver, learn and hand over
Complete the agreed first milestone or document why it should change.
Review progress against success measures with your supervisor.
Publish a next-quarter plan and keep files ready for another volunteer.
04
What you need
Essential criteria
Organised and dependable coordination skills.
Respect for privacy, accessibility and confidential support requests.
Ability to communicate boundaries and follow escalation pathways.
Desirable, not required
People operations or volunteer-management experience.
Experience supporting students.
05
How good work will be judged
Success measures
The system is clear enough for another volunteer to operate.
Decisions and responsibilities are visible before deadlines are missed.
The process remains proportionate to HIF’s size and capacity.
Decision rights & escalation
Set day-to-day priorities within the approved role brief and agreed hours.
Recommend changes to scope, timing or method and document the rationale.
Pause your own activity and escalate when safety, consent, quality or capacity is unclear.
Escalate budget commitments, external promises, partner agreements and material changes to People & Volunteer Lead.
Clinical, safeguarding, privacy and public-claim decisions remain with the named qualified approver.
Role boundaries
This is an unpaid volunteer role. It does not create an employment relationship or expectation of future paid work.
Do not represent HIF publicly, sign agreements or commit money unless authority is explicitly documented.
Use only approved systems for personal, partner or program information.
The agreed weekly commitment is a ceiling to manage, not a minimum to exceed silently.
This role does not provide clinical advice, diagnosis, treatment or unsupervised patient contact.
No travel is assumed. Any future travel would require a separate brief, risk review and written approval.
06
Support, learning and wellbeing
Approved onboarding and communication templates.
Weekly check-in with the People & Volunteer lead.
Restricted access based on role and need-to-know.
Scope and safety
Volunteers must not work outside their competence. Clinical, safeguarding and community-facing work requires role-specific supervision and escalation pathways.
Checks before you begin
Identity and right-to-volunteer confirmation.
One or two role-relevant references for leadership or higher-trust appointments.
Confidentiality, conflict-of-interest, privacy and code-of-conduct declarations.
07
How selection works
Evidence to include
A short statement explaining why this role and HIF’s health-equity mission fit your experience.
One specific example showing how you handled work relevant to operations.
Your realistic availability against the published commitment of 3–5 hours per week.
Any required qualifications, registrations, portfolio links or work samples.
Conflicts, access needs or support adjustments you want the selection panel to consider.
Selection stages
Eligibility and completeness review
Assessment against the published essential criteria
Structured interview or practical conversation, if required
Relevant reference, credential and safeguarding checks
Outcome, induction and role-specific onboarding
Final selection decisions are made by people. AI is not used to automatically reject applicants.