Accessibility and adjustments
Request an alternative format, application method, interview adjustment or communication preference.
Request supportApplicant support centre
Help should not depend on completing the standard form.
Ask a question, request an adjustment, report a technical issue or use an alternative application method. Support information is kept separate from assessment wherever possible.
Technical help
Get help with signing in, saving a draft, uploading a document or using the portal on your device.
Report a problemApplication question
Ask about a role, selection criterion, time commitment or recruitment stage.
Ask a questionPrivacy and AI
Ask what information HIF holds, how AI assisted administration or request a correction or human review.
Privacy centreWithdraw or delete
Withdraw an application, leave the talent community, request account deletion or download your information.
Manage my dataSafeguarding concern
Find the right pathway for a safety, exploitation, harassment, child-safety or whistleblowing concern.
Safeguarding pathwaysFrequently asked questions
Before you apply.
If an answer is specific to a position, the current role page takes priority.
Are all roles unpaid?+
Yes. Every opportunity currently presented by HIF is an unpaid volunteer position unless an authorised administrator explicitly changes the classification in future. Role pages must describe any approved expenses separately.
Do I need a healthcare background?+
No. HIF needs research, design, data, technology, finance, governance, fundraising, communication and operational expertise as well as healthcare skills.
Can I apply from outside Australia?+
Some remote or country-specific opportunities may accept international applicants. Each role page should state location, working arrangements and any legal or registration requirements.
When are checks required?+
Only when relevant to the role and at the appropriate stage. HIF should not request identity documents, police checks or sensitive credentials earlier than necessary.
Can I use AI to help draft my application?+
You may use tools to improve structure or accessibility, but your examples must remain truthful and your own. HIF assesses the evidence, not how polished the prose sounds.
How will I know what stage I am at?+
Your dashboard uses plain-language statuses such as application received, being reviewed, interview invited and outcome being finalised.
Can I ask for feedback?+
Feedback availability depends on the role and recruitment volume. Senior, practical-assessment and interview processes should provide at least a concise evidence-based explanation where feasible.
Interview guidance
Prepare for evidence, not performance.
Review the published criteria, role boundaries and one or two relevant examples.
Ask for a question to be repeated or clarified. Take a moment to think. Tell us what support you need.
You will receive confirmation, the next expected update date and a contact for questions.
Still need help?
Emailinfo@health-in-focus.orgContact applicant support.
Do not email identity documents, police checks, medical information or other sensitive material unless an authorised HIF contact has explained the secure process.
Scam warningHIF will not ask applicants to pay a recruitment fee or send passwords or banking credentials.